Help Center
Global Freight FAQ’s
What is the difference between FCL and LCL in ocean freight?
FCL (Full Container Load) means your goods fill an entire container, providing exclusive use and often faster transit. LCL (Less-than-Container Load) allows you to share container space with other shipments, making it a cost-effective option for smaller cargo, though it may have slightly longer transit times due to consolidation.
How do Incoterms impact my shipment?
Incoterms define the responsibilities between buyer and seller, detailing who handles costs, risks, and logistics at each stage. They impact your shipment by clarifying transport, insurance, and customs obligations, ensuring smoother coordination and cost management.
How does Buyers Consolidation work, and is it right for my business?
Buyers Consolidation combines multiple shipments from different suppliers into one container, reducing shipping costs and simplifying customs clearance. It’s ideal for businesses looking to save on transport costs, streamline logistics, and manage multiple supplier shipments efficiently.
What are the transit times for ocean vs. air freight?
Ocean freight transit times typically range from 20 to 45 days, depending on the route and destination, while air freight is much faster, usually taking 1 to 7 days. Air freight is ideal for urgent shipments, whereas ocean freight is more cost-effective for larger, non-urgent cargo.
How are shipping rates determined?
Shipping rates are determined by factors like cargo size and weight, shipping mode (air or ocean), route, and current market demand. Rates often fluctuate due to macro and micro market conditions, with peak seasons typically seeing higher costs. We suggest reaching out to us to understand the current market landscape and how we can help you navigate for optimal timing and the best rates.
What should I consider when choosing between ocean and air freight?
When choosing between ocean and air freight, consider factors like speed, cost, and cargo size. Air freight is faster but more expensive, making it ideal for urgent or high-value shipments. Ocean freight is more cost-effective for larger, non-urgent shipments but has longer transit times. Your shipment’s urgency, budget, and size will help determine the best option. Our team can guide you in selecting the most suitable method for your needs.
What happens if my shipment is delayed or faces customs issues?
If your shipment is delayed or encounters customs issues, our team is proactive in keeping you informed. We’ll notify you of any developments immediately and provide the best solutions to minimize impact, ensuring you’re fully informed at every step. Our goal is to resolve issues quickly and efficiently, so your shipment stays on track as much as possible.
Do you handle customs clearance, and what’s involved in the process?
Yes, we handle customs clearance and provide end-to-end support for a smooth process. We begin with an initial consultation to understand your specific import/export needs. Typical documents required include a Power of Attorney (POA), commercial invoice, packing list, and Bill of Lading. Our team will guide you through each step, ensuring compliance and efficient
Are there any size or weight restrictions for air and ocean freight?
Yes, there are size and weight restrictions for both air and ocean freight. Air freight typically has stricter limits due to aircraft capacity, with maximum dimensions and weight depending on the airline and aircraft type. Ocean freight is more flexible and can accommodate larger, heavier shipments, though restrictions may still apply based on container size and port regulations. Our team can help determine the best options for your cargo.
Can you provide door-to-door service, including pickup and final delivery?
Yes, we offer comprehensive door-to-door service that includes pickup from the origin, full transport management, and final delivery to the destination. This service ensures a seamless experience, with our team handling every step from start to finish. Please inquire for rates and to discuss the best solutions tailored to your specific needs.
How can I prepare my cargo for international shipping?
To prepare your cargo for international shipping, consider these key steps to ensure compliance and minimize damage risk:
Packaging: Use sturdy, high-quality packaging materials to protect your goods. Reinforce boxes or containers, and consider weather-resistant materials for added protection. For fragile items, add cushioning and secure items tightly to prevent movement during transit.
Labeling: Clearly label each package with destination details, handling instructions, and any required regulatory information. Include “Fragile” or “This Side Up” labels as needed to guide handling.
Documentation: Ensure all necessary documents—like commercial invoices, packing lists, and bills of lading—are accurate and complete. Missing or incorrect documents can lead to customs delays.
Compliance with Regulations: Verify that your cargo complies with import/export regulations in the destination country. This may involve specific labeling, restricted items, or documentation requirements.
Securing Pallets (if applicable): For palletized cargo, use secure shrink wrap and straps to keep items in place, preventing shifting or damage.
Our team can provide guidance on packaging and labeling to help ensure your shipment’s safe, compliant journey.
Customs Brokerage FAQ’s
What is customs brokerage, and why do I need it?
Customs brokerage involves managing the paperwork, compliance, and regulatory requirements to import or export goods across borders. A customs broker ensures that shipments meet all legal standards, reducing the risk of delays or penalties.
What documents are required for customs clearance?
Typical documents include a Power of Attorney (POA), commercial invoice, packing list, Bill of Lading, and any certificates required by the destination country. Our team will guide you in gathering the correct documents for your shipment.
How do customs brokers calculate duties and taxes?
Duties and taxes are calculated based on the product classification, value of goods, country of origin, and destination country’s regulations. We use this information to provide accurate duty and tax estimates.
Can you help with tariff classifications and HS codes?
Yes, we assist in determining the correct Harmonized System (HS) codes to classify your products accurately. This helps ensure compliance and reduces the risk of misclassification penalties.
What is the role of a customs bond, and when do I need one?
A customs bond is a financial guarantee required for importing goods into certain countries. It ensures compliance with customs regulations. We offer single-entry and continuous bonds based on your needs.
How do trade wars and tariffs impact my imports?
Trade wars and fluctuating tariffs can affect import costs. Our team stays updated on policy changes and can help you navigate tariff adjustments and implement strategies to manage costs effectively.
What are duty drawbacks, and can I apply for them?
Duty drawbacks are refunds on duties paid for goods that are later exported or destroyed. If eligible, we help you apply for drawbacks, manage the paperwork, and maximize potential savings.
How do you handle shipments with customs issues or delays?
If your shipment faces customs issues, our team works proactively to resolve them. We’ll notify you immediately and provide solutions to minimize delays and keep your shipment on track.
Can you provide real-time tracking for customs clearance?
Yes, we offer tracking solutions that provide real-time updates on your shipment’s status during customs clearance, so you’re always informed of any developments.
What are Incoterms, and how do they impact my customs clearance?
Incoterms define responsibilities between the buyer and seller, affecting who handles customs, duties, and shipping costs. We help you navigate Incoterms to ensure smooth customs processing and compliance.
Do you handle customs compliance for specific industries or restricted goods?
Yes, we provide customs compliance for various industries and can guide you on restricted or regulated items to ensure your shipment meets all legal requirements.
How much do customs brokerage services cost?
Costs depend on the complexity of the shipment, services required, and any additional fees (such as duties, taxes, or customs bonds). Contact us for a quote tailored to your shipment needs.
Can you assist with customs audits and compliance reviews?
Yes, we offer support for customs audits and compliance reviews. Our team will help you prepare, address compliance issues, and reduce risks associated with audits.
What steps should I take to ensure smooth customs clearance?
Ensure that all documents are complete and accurate, comply with import/export regulations, and classify your goods correctly. Our team can advise you on each step to avoid issues and expedite clearance.
Do you offer assistance with temporary imports or re-exports?
Yes, we assist with temporary imports, re-exports, and other special customs scenarios, ensuring compliance with all required procedures.
Domestic & Cross-Border Trucking FAQ’s
What’s the difference between LCL, LTL, and FTL?
LCL and LTL are economical options for smaller shipments, while FTL provides a dedicated truck for larger shipments with faster delivery.
How do cross-border shipments work?
We handle customs and regulatory requirements, navigating border procedures to ensure smooth, on-time delivery to Canada and Mexico.
What are typical documents for cross-border shipping?
A commercial invoice, Bill of Lading, and customs forms are commonly required. We’ll guide you through the documentation process.
How do I choose the best trucking option?
Our team assesses your shipment size, urgency, and budget to recommend LCL, LTL, FTL, or container delivery as the most effective solution.
Can you accommodate time-sensitive or high-value shipments?
Yes, our FTL service is ideal for expedited, secure delivery of urgent or high-value cargo, with additional tracking and updates.
Our warehouse/jobsite requires a spedelivery appointment. Can you accommodate?
Yes, we can schedule deliveries to meet specific appointment requirements for warehouses, jobsites, and residential locations. Our team coordinates closely with your site to ensure timely delivery, aligned with your preferred schedule.
Warehousing & Cargo Management FAQ’s
What type of storage options do you offer?
We offer both short-term and long-term storage, with flexible options to accommodate various types of cargo, including specialized items.
What is transloading, and how does it work?
Transloading involves transferring cargo from one transport mode to another (e.g., from ocean container to truck) to streamline distribution. This service reduces handling time and optimizes supply chain efficiency.
Do you handle bonded shipments?
Yes, we provide bonded warehousing, allowing goods to be stored without immediate payment of duties or taxes. Duties are deferred until the goods are moved for distribution or export, making it a cost-effective option for certain importers.
Can you accommodate specific delivery appointments for warehouse distribution?
Yes, we can schedule deliveries to meet specific appointment requirements, ensuring timely delivery aligned with your preferred schedule.
I have an FBA import that needs to meet a deadline. Can you help make sure it makes the cutoff?
Yes, we understand the strict deadlines for FBA (Fulfillment by Amazon) shipments. Our team prioritizes time-sensitive imports and closely manages schedules to ensure your shipment meets the required cutoff. With real-time tracking and proactive communication, we keep you informed at every step to ensure on-time delivery.